With a fresh, modern design and improved performance and stability, our new Desktop Uploader offers a faster, more seamless upload experience. Benefits of the new Desktop Uploader include:
New and improved UI!
Upload entire file directories (including nested folders)
File queueing and status tracking of your uploads
Pause and resume functionality
Built-in auto-updates
Maximum stability
*The legacy Desktop Uploader will be deprecated on December 2, 2024. Please update to the latest version.
Article Contents:
Download & Installation
Download the new Desktop Uploader here:
- Mac: https://s.psecn.photoshelter.com/ps-desktop-apps/PhotoShelterUploader-mac-universal-3.0.10.zip
- Windows: https://s.psecn.photoshelter.com/ps-desktop-apps/PhotoShelterUploader-3.0.10-Setup.exe
Once downloaded, unzip the app file and move it to your preferred storage location.
Using the Desktop Uploader
1. Open the PhotoShelter Uploader on your desktop and sign in with your PhotoShelter credentials.
2. If you have 2FA enabled on your account, enter the 2FA challenge code generated by your authenticator app, then click Verify.
3. Select the Organization you'd like to upload to from the "PhotoShelter for Brands" drop-down menu:
4. Select files for upload. You can drag-and-drop files from your computer to the upload target, or click browse files to open a Finder window.
5. Your upload will begin automatically. While the upload completes, you can expand the upload queue and pause or resume files as needed.
Settings
In the Settings menu, you can enable auto-updates, which automatically updates the app when our team releases a new version. If you disable this feature, you can still check for updates by clicking the button:
Troubleshooting
Should you encounter any errors or performance issues, please send the app log file to our Technical Support team.
- With the Desktop Uploader open, click Help > Get Support Diagnostics
- Select a location on your computer to save the log file to and click Export
You can contact our support team at support@photoshelter.com.
FAQ
Is 2FA required to log in to the new Desktop Uploader?
No, two-factor authentication is only required if it is enabled for your account. You can enable or disable 2FA at any time here.
Which file types are supported for upload?
Most files can be uploaded using the new DTU. This includes video files, RAW files, GIFs and design files like INDD or PSD. For a full list of our supported file types, check here.
Why can't I see the Galleries or Collections I've already uploaded?
The DTU is just an uploader. As a Contributor, you won't be able to use the DTU to locate Galleries you've already uploaded. Only Library Staff can see their Library in the DTU.
Can I upload nested folders?
Yes! You can upload folders with nested folders inside using the DTU. The nested structure of your folders will be retained in the Library after upload.
Does the new Desktop Uploader support SSO?
Not yet, but we're working on it! For now, instead of using your SSO credentials, use the email address and unique password you set for your account, or reset your password here. Resetting your PhotoShelter password does not impact your SSO password.