Upload with the Desktop Uploader

Using the Desktop Uploader

1. Open the PhotoShelter Uploader on your desktop and sign in with your PhotoShelter credentials. 

2. If you have 2FA enabled on your account, enter the 2FA challenge code generated by your authenticator app, then click Verify. 

3. Select the Organization you'd like to upload to from the drop-down menu then click Select for Uploads. 

5. Select files for upload. You can drag-and-drop files from your computer to the upload target, or click browse files to open a Finder window. 

6. Title your upload. This title will appear as the gallery name for the recipient, and we will automatically include your name and date. 

7. Your upload will begin automatically. While the upload completes, you can expand the upload queue and pause or resume files as needed. 

Settings

In the Settings menu, you can enable auto-updates, which automatically updates the app when our team releases a new version. If you disable this feature, you can still check for updates by clicking the button:

Troubleshooting

Should you encounter any errors or performance issues, please send the app log file to our Technical Support team. 

• With the Desktop Uploader open, click Help > Get Support Diagnostics
• Select a location on your computer to save the log file to and click Export

You can contact our support team at support@photoshelter.com. 

FAQ

Is 2FA required to log in to the new Desktop Uploader?

No, two-factor authentication is only required if it is enabled for your account. You can enable or disable 2FA at any time here. 

Which file types are supported for upload?

Most files can be uploaded using the new DTU. This includes video files, RAW files, GIFs and design files like INDD or PSD. For a full list of our supported file types, check here. 

Why can't I see the Galleries or Collections I've already uploaded?

The DTU is just an uploader. As a Contributor, you won't be able to use the DTU to locate Galleries you've already uploaded. Only Library Staff can see their Library in the DTU.

Can I upload nested folders?

Yes! You can upload folders with nested folders inside using the DTU. The nested structure of your folders will be retained in the Library after upload. 

Does the new Desktop Uploader support SSO?

Not yet, but we're working on it! For now, instead of using your SSO credentials, use the email address and unique password you set for your account, or reset your password here. Resetting your PhotoShelter password does not impact your SSO password.