If your PhotoShelter for Brands subscription offers video support, video files can be uploaded via the Library web uploader, Contributor web uploader, FTP, or via the PhotoShelter for Brands mobile app.
The following video formats are supported:
- Other common video files
- Full video support may depend on frame size, frame rate, data rate and codec. See below for recommended file settings and troubleshooting tips.
Library Staff can upload caption files alongside video files in the Library. Caption files should be uploaded in the following formats:
Recommended video file settings:
- Container: MP4
- Codec: H.264
- Resolution: 640px to 3840px (4K) wide
- Bitrate: 10 to 60 Mbps
- Framerate: 15-60 FPS (constant)
- Aspect ratio: 16:9
- File size: up to 20 GB
To ensure playback, your video file should use width and height dimensions that are multiples of 16; your next best choice is multiples of 8, and after that, multiples of 4.
Drone videos vary in format and often lack identifying metadata required by our video processors. If you have upload issues unrelated to your connection, run the video through a program like Adobe Media Encoder or Adobe Premiere Pro (or any video encoding software) and re-export it. Usually, this will apply the required metadata on the files and resolve any upload issues. If the issues persist, please reach out to our Support team at firstname.lastname@example.org.