Quick Send Files

Quick Send

Quick Send is a great way to send a batch of files to a client without requiring logins, passwords, attachments, or third-party services. Through the Quick Send feature, you can easily bundle together a group of files and generate a download link to send your client. For your security, the link is only valid for 1 week.

You can use Quick Send to deliver any file in your account.

• Using Quick Send
• Troubleshooting

Using Quick Send

1. In Left Pane of the Library, select the gallery that contains the file(s) you want to send.

Note: You can also use Quick Send from file search results.

2. Select the files that you want to send to your client for download. Select multiple files by using the command key on a Mac or the ctrl key on a PC, or by clicking and dragging across a range of thumbnails.

3. Select Quick Send from the Actions menu at the top of the Center Pane. 

4. Select the file size and format you want to send, then click Next. 

5. Here, you'll see the download URL. From here there are two options:  

A. Send files without leaving PhotoShelter

Enter the email address of the user, customize your message, and click Submit.

If the email address entered is on your Invited Users list, select the user from the drop-down that appears. To send to multiple email addresses, enter an email address and click Tab. You'll know an email address has been added successfully when it appears in a grey rectangle. Repeat the process for each additional email address. PhotoShelter will send your message and download link immediately. Upon submitting the form, you'll see a toast notification at the Center Pane that confirms your email was sent.

Note: The sender name on this email will use the first and last name as entered in your account information.

B. Send files from your company email account

Copy the download hyperlink and paste it into a draft email in your preferred email client (e.g. Gmail, Hotmail, Outlook), then click Cancel. The link will still work after you click Cancel. Remember to tell the recipient that the link expires within 1 week. 

After a file has been retrieved via Quick Send, you'll see a record in your Download Logs. (These logs only contain the most recent 90 days of download history.)

What the Quick Send Recipient Sees

The recipient of the quick send link receives an email with a link. Clicking this link takes them to a web page with a link. Clicking that link will launch the download of a zip file.

Note: To learn how Quick Send works for your clients, try using it to deliver files to your own email address. But remember, after 1 week, it's no longer available! (see below)

Troubleshooting

• PhotoShelter now uses Zip64 files in an effort to reduce the number of zip files generated by our system and to provide support for larger batch downloads. Zip64 archives are a newer method for compression that are quickly becoming industry-standard. That said, not all of the built-in apps on older Windows or Mac operating systems can uncompress them, especially if the file exceeds 4GB. We've noticed particular issues with macOSX El Capitan and WinZip.

  Luckily, there are some free applications that support Zip64 archives. If you're running into issues downloading or extracting ZIP files from PhotoShelter, we recommend using one of the apps below:

  • On Windows we recommend using 7-Zip, which available here. Please make sure you use version 19.20 which supports 64-bit folders.
  • For macOS 10.7 or later, The Unarchiver works great. If you're running an earlier version of macOS, you'll want to look for version 3.10 or later, available here.