Messaging in Socialie allows teams to notify publishers when content is shared, scheduled, or requires attention. Messages help drive awareness and action, but they are separate from publishing and tracking workflows.
Understanding how messaging works helps teams interpret delivery status correctly and avoid confusing notification issues with publishing failures.
Article Contents:
- How Does Messaging in Socialie Work?
- Troubleshooting Undelivered Messages
-
Managing Phone Numbers for Campaign Messaging
How Does Messaging in Socialie Work?
It depends on the chosen messaging channel! Messaging follows this flow:
- Content is shared or scheduled.
- A notification is sent to the publisher.
- Delivery status is recorded in Socialie.
- Publisher action is tracked separately from message delivery.
Things to Consider
Message delivery depends on:
- The configured messaging channel (SMS or in-app)
- Carrier and provider delivery rules
- Recipient contact information
Messaging does not affect whether content is published or tracked.
What to Expect
- A delivered message does not guarantee publishing.
- A failed message does not mean content was not shared.
- Tracking reflects publisher actions, not notification status.
Common Issues & Notes
- Carrier filtering can block SMS delivery.
- Message delivery timing may vary.
When to Contact Support
Contact Support if messages consistently fail across multiple publishers or campaigns.
Troubleshooting Undelivered Messages
Sometimes a message sent through Socialie may appear undelivered or show an error status. This usually indicates a notification delivery issue, not a problem with content sharing or publishing.
Understanding how to interpret delivery status helps teams diagnose issues accurately.
Things to Consider
Message delivery is handled by messaging providers and subject to:
- Carrier rules
- Phone number validity
- Temporary provider outages
How to Check Message Delivery
- Open the Messaging view in Socialie.
- Locate the message in question.
- Review the delivery status or error indicator.
What to Expect
- Error codes reflect notification issues only.
- Content may still be visible to the publisher.
- Tracking remains the source of truth for publishing activity.
Common Issues & Notes
- Invalid phone numbers can cause delivery failures.
- Carrier filtering may block some messages.
When to Contact Support
Contact Support if delivery failures occur consistently across multiple recipients or channels.
Managing Phone Numbers for Campaign Messaging
Campaign messaging in Socialie requires an available phone number to send SMS notifications. Phone numbers are assigned at the campaign level and determine how messages are delivered to publishers.
Understanding how phone numbers are selected and managed helps prevent interruptions in messaging.
Things to Consider
Phone number availability depends on:
- Regional messaging rules
- Compliance requirements
- Available number pools
How Phone Numbers Are Used
- Each campaign is assigned a sending number.
- Messages are sent from that number to all recipients.
- The number remains associated with the campaign unless changed.
What to Expect
- Numbers may not be immediately available.
- Changing numbers may require testing before use.
- Messaging resumes once a valid number is assigned.
Common Issues & Notes
- Number availability may vary by region.
- Compliance requirements may apply.
When to Contact Support
Contact Support if no phone numbers are available or messages fail after a number is assigned.