Socialie integrates with a dizzying number of Integrations - working with moving parts and third party services can sometimes result in problems or interruptions. While we hope your experience is error-free, we have a wide range of tools at your disposal to navigate the speed bumps.
Article Contents:
- How to Manually Link a Published Post in Socialie
- Understanding Invalid Social Media Tokens
- How to Reconnect a Social Media Account
- How to Reconnect an Account
How to Manually Link a Published Post in Socialie
In some cases, a post may be published successfully but not automatically linked to its corresponding content in Socialie. Manual linking allows you to associate a live post with the correct content so publishing status and performance data are accurately reflected.
Manual linking does not change the live post—it only updates tracking inside Socialie.
Things to Consider
Manual linking is only available for posts that have already been detected by Socialie.
How to Manually Link a Post
- Open the relevant content or suggestion in Socialie.
- Locate the option to link a published post.
- Paste the live post URL.
- Save the link.
What to Expect
- The content is marked as published.
- Performance data appears under the linked content.
- Required content requirements (if applicable) are cleared.
Common Issues & Notes
- A post can only be linked to one content item per platform.
- Manual linking is not available for undetected posts.
When to Contact Support
Contact Support if a valid live post URL cannot be saved or validated.
Understanding Invalid Social Media Tokens
An invalid token indicates that a previously connected social media account is no longer authenticated with Socialie. This can interrupt publishing, post detection, and performance reporting.
Invalid tokens are common and usually caused by platform-side changes.
Platform Requirements and Limitations
Token behavior is controlled by social platforms and may change without notice.
Why Tokens Become Invalid
Tokens may expire due to:
- Password or security changes
- Permission updates
- Platform policy changes
- Manual revocation of access
What to Expect
- Publishing through Socialie may be disabled for the affected platform.
- New posts may not be detected.
- Historical data remains visible.
Common Issues & Notes
- Invalid tokens do not delete past performance data.
- Other connected platforms are not affected.
When to Contact Support
Contact Support if tokens repeatedly invalidate after reconnection.
How to Reconnect a Social Media Account
When a social account becomes disconnected or shows an invalid token, reconnecting restores publishing and tracking functionality.
Reconnecting ensures Socialie can resume detecting posts and retrieving performance data.
Platform Requirements and Limitations
Account reconnection must follow platform rules:
- Instagram accounts must be Business or Creator
- Facebook connections require Page admin access
How to Reconnect an Account
- Open the Publisher or account settings.
- Select the affected social platform.
- Reauthorize the account through the platform login flow.
- Confirm the account shows as connected.
What to Expect
- New posts are detected after reconnection.
- Performance data resumes updating.
- Past data is preserved.
Common Issues & Notes
- Reconnection does not retroactively fix unsupported account types.
- Platform permissions must be granted fully.
When to Contact Support
Contact Support if reconnection succeeds but tracking does not resume after 48 hours.