Welcome to the Next Phase of Your Digital Asset Management Journey

Third Light products will sunset soon. You will be upgraded to our cloud-hosted digital asset management platform, PhotoShelter for Brands.

Our Promises to You: 

• We are dedicated to making this transition as seamless as possible. 
• We're here to assist you at every stage, and will ensure that all of your questions and concerns are addressed promptly. 
• We will provide you with PhotoShelter’s best-in-class features, capabilities, and support to improve your DAM experience. 

We look forward to serving you on PhotoShelter for Brands and continuing to be your trusted partner on your creative journey. 

• Why the Transition Is Happening
• New Features & Benefits
• Data Migration & Security
• Navigating the Transition
• Support & Additional Resources
• FAQ

Why the Transition Is Happening

This is an opportunity to embrace a more powerful solution crafted to support your creative journey at every stage. We are confident that PhotoShelter will provide you with a dynamic environment for managing your content, and growing and protecting your brand.

1. Advanced Capabilities for Your Growing Needs
   PhotoShelter is equipped with advanced features and capabilities that cater to the evolving demands of the DAM space.
2. Enhanced User Experience
   PhotoShelter is crafted with user experience at its core. You’ll enjoy a more intuitive and seamless interface, and a simpler workflow
3. Scalability and Future-Proofing
   As your creative projects, team, and number of assets grow, PhotoShelter scales with you. Our platform is built to support your expanding needs, providing a future-proof solution for managing and sharing your files.

New Features & Benefits

PhotoShelter for Brands elevates your digital asset management experience with advanced features and capabilities. Here's a sneak peek:

• Artificial Intelligence
• FileFlow Mobile App
• Simple, Intuitive Interface
• Real-Time Workflow
• Powerful Integrations

Learn more.

Data Migration & Security for On-Premise Customers

Data Migration 

• Your existing Third Light password will work for your new PhotoShelter account with the following exceptions:
  • If there was already a PhotoShelter account associated with your email address, the PhotoShelter password for that account will remain the same.
  • If you were using external authentication for your Third Light account (e.g. Active Directory, SAML, AD FS, etc.), we wouldn't bring your password across. You will need to reset your password here.
    
    
• Your entire library of assets, including images, videos, and other media files, will be transferred to PhotoShelter for Brands. 
  
  
• The IPTC metadata associated with your files will be transferred where there is one-to-one mapping for a field between Third Light and PhotoShelter. Any unmapped text metadata values that are less than 100 characters long will be added as keywords.
  
  
• Any Third Light account users will be migrated to PhotoShelter for Brands. Please take a look at our Glossary for an overview of PhotoShelter naming conventions and learn more about team permissions. 

Security

• We maintain all customer data on our powerful, proprietary owned-and-operated private cloud, and we employ state-of-the-art security measures to protect your assets. We don’t rely on third-party cloud solutions.
  
  
• PhotoShelter operates primary data centers in the United States (New York and California) and the United Kingdom.
  
  
• Since 2017, PhotoShelter has been fully GDPR compliant. Defense Priorities and Allocations are in place for all contracts and sub-processors.
  
  
• Learn more about how PhotoShelter secures your data here. 
  
  
• For any On-Premise customers that have specific security requirements or concerns, please get in touch via brandssupport@photoshelter.com

Access Arrangements for Data Migration

To ensure a smooth transition, we must gain permission and arrange necessary access to your on-premise server before migrating your content to PhotoShelter for Brands. Please have your internal contact reach out to us at brandssupport@photoshelter.com 

Our technical team will be able to coordinate with your nominated contact to schedule this access. This will allow us to securely transfer your data and ensure all your assets are migrated to PhotoShelter for Brands. 

Navigating the Transition

Your Upgrade Roadmap:

• Account Creation & Data Migration:
  Your new PhotoShelter account will be created, and your existing assets and users will be migrated. 
  
  
• Cease New Uploads to Third Light:
  To prevent any potential data discrepancies, you’ll want to refrain from uploading new content to Third Light after your PhotoShelter contract has been signed.
  
  
• Official Third Light Sunset:
  From then on, you will no longer have access to your Third Light account. You will exclusively access your assets through PhotoShelter for Brands.

Support & Additional Resources

• Support Center
  The PhotoShelter for Brands Support Center is your one-stop destination for all the resources you need to make the most of your transition. Whether you're troubleshooting, seeking guidance, or simply exploring advanced features, we've got you covered.
  
  
• Connect With Us
  Need to speak with someone one-on-one? Reach out at brandssupport@photoshelter.com. Our team is ready and available to assist Monday - Friday, 9am - 5pm GMT.
  
  
• Webinars
  Our Customer Success team will host a series of webinars to guide you. They’ll walk you through the new platform, showcase its features and answer any questions you have in real time.

We have also compiled a list of resources you may dig into at your convenience to further guide you along the way.

• Feature Comparison
  Understand the feature differences between Third Light and PhotoShelter
• Glossary
  A list of PhotoShelter terms to help you get comfortable with your new account 
• Key Benefits
  Learn about the many ways PhotoShelter will take your workflow to the next level
• Data & Security
  Everything you need to know about how PhotoShelter keeps your data safe

FAQ

What if I don't want to move to PhotoShelter for Brands?
As the acquirers of Third Light, we’re committed to providing you with a seamless transition to a DAM experience that sets you up for success. That’s why we’re providing dedicated and extensive resources and support throughout this process. However, if you choose not to upgrade, you have the option to cancel your Third Light account at renewal. 

Are all of the features available in Third Light also available in PhotoShelter for Brands?
PhotoShelter for Brands offers many of the features available in Third Light, including new, advanced tools and capabilities built for your success. If you have specific questions about Third Light features, please see our Feature Comparison or reach out for support at brandssupport@photoshelter.com.

How do I access my migrated data?
You will access your new PhotoShelter for Brands Library here. 

How do I reset my password in PhotoShelter for Brands?
You may reset your password here. 

What should I do if I encounter issues during or after the transition?
We are here to assist you. If you run into any issues, you may reach out for support at brandssupport@photoshelter.com.